According to the staff at Securus Technologies, initial trials have proved successful, and they have revealed areas of the technology that need improvement to make it more effective.
They reveal that just like with any other new technology, constant improvements are necessary, as gaps are identified when it is implemented.
Drones have become affordable, easy to operate and more accessible. As criminals come up with innovative ways to engage in crime and cover their tracks, authorities have to work hard to keep up with them.
Securus Technologies is committed to working with correctional facilities to develop an effective and quick solution to this threat. As criminals conspire to circumvent existing security solutions, Securus Technologies is not relenting in its efforts to keep prisons and the public safe from these elements.
More than three thousand five hundred correctional facilities, law enforcement agencies, and criminal investigation authorities rely on software from Securus Technologies.
The technology is installed in facilities across America where more than 1.2 million criminals are held.
Recently, the company’s customer service team won three awards at the 2018 Stevie Awards. They won gold for customer service complaints handling.
Zelperita Jackson scooped the silver medal for customer service professional of the year, while the company’s video visitation team got a bronze medal in the awards.
They organize major global business awards such as the International Business Award and the American Business Award, the Stevie Awards for great employees and women in business categories.
They recognize top business development, sale professionals and customer service providers with the Stevie Awards for Customer service and sales.
The company competed for the award against more than two thousand five hundred other nominees from around the world.
According to Michael Gallagher, the Stevie Awards president, independent professionals from around the world vetted the nominees. In their view, the winners’ achievements merited public recognition.
The awards were presented before over six hundred global business executives who attended the award ceremony at Ceasers Palace in Las Vegas, NV.
Speaking during the event, the company’s senior vice president, Danny de Hoyos, admitted that they recorded the best customer service metrics in 2017.
He revealed that the company’s commitment to doing things the right way had won them an A+ rating from 2016 and BBC accreditation. He congratulated the customer service team behind this success.
He was particularly proud of Zelperita Jackson for being singled out for a global award in the customer service professionalism category.